Welcome to our FAQ section! Here you'll find detailed answers to the most common questions about how Modabrand works. To ensure a clear and straightforward experience, we've divided the questions into two main sections:
- For customers: information about purchases, shipping, returns, and payments.
- For influencers and sellers: everything about sales, commissions, seller levels, and live stream management.
🛍️ FAQ for Customers
1️⃣ General Information
Modabrand is a live streaming shopping platform that allows you to discover, interact, and purchase products in real-time through influencer live streams.
Yes, you need to create an account to complete a purchase, track orders, and receive assistance.
Yes, downloading and registration are free. You only pay for the products you purchase.
2️⃣ Purchases and Payments
During the live, click on the blue button with the shopping bag icon, choose your desired options (like size or color), add to cart, and complete the payment.
Credit/debit cards (Visa, Mastercard, American Express, Discover), Apple Pay & Google Pay, PayPal, Installment payments with Klarna.
Yes! You can add and save multiple cards in your profile for faster future purchases.
3️⃣ Shipping and Delivery
Direct shipping from the seller: Delivery time varies based on the seller's location.
After shipping, you'll receive an email with the tracking number. You can also check your order status in the "My Orders" section of the app.
If the package is lost or not delivered, contact our customer support with the order number. We'll do our best to resolve the issue.
4️⃣ Returns and Refunds
Go to the "My Orders" section. Select the item and click on "Request Return". Follow the instructions to ship the product back to the seller.
Refunds are processed within 5-7 business days after receiving the return. The time to receive the refund depends on your original payment method.
5️⃣ Security and Support
We only work with verified sellers to ensure product authenticity. If you have doubts about a product's authenticity, please report it immediately.
📩 Email: info@modabrand.com
💬 WhatsApp Chat: +44 7488 978326
📞 Phone: +44 7488 978326
📢 FAQ for Influencers and Sellers
1️⃣ Registration and Requirements
Register in the "Become a Seller" section. Provide the required details and wait for approval. Once approved, you can start selling through live shopping!
A verified account. An active social media community. Acceptance of the seller terms and conditions.
2️⃣ Sales and Commissions
Our seller system has four levels:
Bronze: 5-12% commission
Silver: 8-15% commission
Gold: 12-22% commission
Platinum: 20-30% commission
The more sales you generate, the higher you climb in levels and earn higher commissions.
Payments are sent every 30 days via [PayPal/bank transfer].
3️⃣ Live Shopping and Performance
Influencers will conduct live streams from our studios, using our professional equipment to ensure the highest quality broadcasts.
Yes, the seller dashboard shows sales, viewers, and purchased products in real-time.
4️⃣ Seller Support
Regarding returns, we want to make everything as simple as possible for you. Our team will handle all aspects, from product collection to refund or replacement, so you can focus solely on sales.
All live streams will be conducted from our studios, equipped with professional equipment and a dedicated technical team. You won't need to worry about anything: we'll handle all technical aspects, from broadcast setup to managing any unexpected issues, so you can focus solely on selling and interacting with your audience.
