📍 Order Status – Track, Modify & Manage Your Orders
Order Confirmation
Once you place an order, you will receive a confirmation email with your order details, including the purchased items, total amount, and estimated delivery time. If you do not receive this email within a few minutes, check your spam folder or contact our support team.
Tracking Your Order
As soon as your order is processed and shipped, the tracking number will be available in the 'Orders' section of our app. You can use this number to track your package through our website or directly with the courier service. Tracking updates may take 24-48 hours to reflect after the shipping confirmation.
Order Modifications & Cancellations
- Before shipping: You can modify or cancel your order within 1 hours after purchase by accessing your account and selecting the order.
- After shipping: Unfortunately, once an order has been dispatched, it cannot be modified or canceled. However, you can initiate a return once you receive it.
Damaged, Incorrect, or Missing Items
If you receive a damaged, defective, or incorrect item, please contact us within [X] days of delivery. Provide your order number and clear photos of the issue so we can arrange for a replacement, refund, or store credit.
🚚 Shipping & Delivery – How Your Order Arrives
Shipping Methods & Estimated Delivery Times
We offer multiple shipping options, including standard and express delivery. Estimated delivery times depend on your location and the shipping method selected at checkout.
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 5-7 business days | [$$] |
| Express Shipping | 2-4 business days | [$$$] |
You will receive a tracking link once your order has been shipped, allowing you to monitor its progress in real-time.
Possible Delays
While we strive to ensure timely deliveries, there may be delays due to factors like high order volumes, customs processing, or courier issues. If your package has not arrived within the estimated time, please check the tracking details or contact our support team.
Lost or Stolen Packages
If your package is marked as "delivered" but you have not received it:
- Check with neighbors or your building’s reception.
- Look for a delivery attempt notice.
- Contact the courier service for additional details.
If the package is confirmed lost or stolen, please reach out to our support team for assistance with a replacement or refund.
🔄 Returns & Refunds – Easy & Hassle-Free
We want you to be 100% satisfied with your purchase. If you're not happy with an item, you can return it within 30 days of delivery, provided it meets our return conditions.
Return Conditions
- The item must be unused, in its original packaging, and include all accessories.
- Return requests must be initiated through your account.
How to Request a Return
- Log into your account and go to "My Orders."
- Select the order containing the item you wish to return.
- Click "Request a Return" and follow the instructions.
- Once approved, you will receive a return shipping label and instructions on how to send the item back.
Refund Process
- Once we receive the returned item and inspect it, we will process your refund within 5/7 business days.
- Refunds are issued to the original payment method used for the purchase.
- You will receive an email confirmation once the refund has been completed.
Return Shipping Costs
- If the item was incorrect, defective, or damaged, we will cover the return shipping costs.
- If the return is due to personal preference, you may be responsible for return shipping fees.
💳 Payment Options – Secure & Flexible
We accept a variety of payment methods to make your shopping experience as seamless as possible.
Accepted Payment Methods
- Credit & Debit Cards (Visa, MasterCard, American Express, Discover)
- Digital Wallets (PayPal, Apple Pay, Google Pay)
- Pay in 3 interest-free installments with Klarna.
All payments are securely processed using SSL encryption, ensuring your personal and financial data remain protected.
Payment Issues?
If your payment is declined, consider the following:
- Double-check your card details (expiration date, CVV, billing address).
- Ensure your bank hasn’t placed a hold on the transaction.
- Try using an alternative payment method.
If the issue persists, please contact our support team.
📞 Contact Us – We're Here to Help!
If you need further assistance, our customer support team is available through multiple channels.
How to Reach Us:
- 📩 Email: info@modabrand.com
- 💬 Chat WhatsApp: Available on our website during business hours
- 📞 Phone: +44 7488 978326
Support Hours:
Monday - Friday: [08:30 - 17:30]
Saturday - Sunday: [08:30 - 15:30]
We aim to respond to all inquiries within 24 business hours.
For urgent matters, we recommend using Live Chat for the fastest response.
Need More Help?
Visit our FAQ Page for quick answers to common questions.
If you still have concerns, don’t hesitate to contact us—we’re happy to assist! 😊
